Rocket Mortgage Ranked # 1 for Buyer Satisfaction by JD Energy
Rocket Mortgage, a subsidiary of Rocket Corporations, has been named primary nationwide for buyer satisfaction in major mortgage origination by JD Energy for the eleventh consecutive 12 months. The choice was based mostly solely on buyer suggestions collected by an unbiased analysis agency, based on a Press launch.
Rocket Mortgage has secured itself best-in-class for general satisfaction, utility and approval, mortgage supply, loan application mortgage closing and communication, the assertion stated. JD Energy additionally reported that 92% of purchasers surveyed stated that members of the Rocket Mortgage crew absolutely defined the applying and approval course of. Moreover, 94% of Rocket Mortgage clients surveyed stated the paperwork associated to the declare have been simple to grasp.
Buyer retention additionally seems to be excessive as 80% of shoppers surveyed stated they might undoubtedly contemplate the corporate for his or her subsequent residence buy. This proportion breaks the business common of 71% of shoppers saying they’ll undoubtedly contemplate their unique lender for his or her subsequent residence buy.
“At Rocket Mortgage, certainly one of our ISMs – the foundational philosophies that outline our tradition and information our determination making – is’ Each Consumer. Everytime. No exceptions. No excuse ”. JD Energy’s recognition is additional affirmation that we’re persistently assembly the wants of our clients and dwelling as much as this ISM, ”stated Jay Farner, CEO of Rocket Mortgage. “This accolade comes after we skilled file lending quantity within the first 2 quarters of 2020. Outcomes like this could solely be achieved with the mix of world-class expertise and fervour and dedication. absolute delight of our crew members. “